Consent to Chat Review for Reports and Disputes
In the following cases, an operator may view the content of a conversation, and the person who viewed it, the date and time, and the reason are recorded. ① When a report has been filed: the reported chat room, from its beginning up to the time of the report. ② For a commission transaction chat room, when there is a specific reason to suspect fraudulent trading, such as dispute mediation, handling a customer inquiry from a party to that transaction, or a report by another member or a request from a payment service provider or an investigative agency. The company does not automatically analyze one-to-one conversations.